Objective

(1)The purpose of formulating the Terms of Use of this Service (hereinafter referred to as "the Terms") is to regulate the rights, obligations and responsibilities of users in the use of the services provided by Shanghai Ellebébé Baby Commodity Co., Ltd. (i.e., website operators, hereinafter referred to as "we") through the ellebebe website (hereinafter referred to as "the website", services provided through the website https://www.ellebebe.com.cn/，hereinafter referred to as "the services") (The same applies to transactions carried out through electronic devices, such as computer communications, mobile communications, without conflict with the purpose or nature of the Terms).

(2)If the user visits the website or shops on the website, or uses or enjoys the services of the website by any act, it means that the user accepts the Terms and agrees to be bound by the Terms. If the user does not agree to any content in the Terms, the user may choose not to use the services of the website.

(3)The Terms include the text of the Terms and all kinds of rules that have been published or may be published or updated in the future on the website. All rules are an integral part of the Terms and have the same legal effect as the text of the Terms. The user shall carefully read the text of the Terms and the rules to which it belongs.

Definition

(1) "Website" refers to the virtual place of business that we set up for selling products and providing related services to users, and can trade products through information and communication equipment such as computers; sometimes, "website" refers to sub-contracted website operator.

(2) "User" refers to the member and non-member who enter the website and enjoy the services provided by ellebebe as stipulated in the Terms.

(3) "Services" are the tangible or intangible services related to the network that we provide to users as agreed within the scope of the website.

(4) "Member" refers to a user who provides personal information and completes registration on our website, continues to enjoy the information and services provided by the website.

(5) "Non-member" refers to a user who is not registered as a member but uses the services provided by the website.

(6) "Special cases" refer to the event of force majeure, the requirements of government agencies, the payment services of third parties and other parts that we are not responsible for or beyond control.

Announcement, prompt and modification of the Terms

(1) The website will announce the content of the Terms and the name of the person in charge, the business place (including the address that can handle the user's complaint), the telephone contact information, the fax, the email address, the business license registration number, the personal information manager and other information on the home page of the website by Customer Transaction Reading.

(2) For the order revocation, delivery responsibility, return conditions and other important content of the Terms, to help users fully understand, we should separately prompt.

(3) The website shall have the right to formulate and modify the Terms or rules from time to time as required, and to make public announcements by the way that announced on the website, without notifying the users separately. The revised terms or rules that may be published or updated in the future are automatically effective upon publication on the website. If the user does not agree to the relevant revision, the use of the website services should be stopped immediately. The user continues to use the website services, that is, the user accepts the revised terms or rules.

Delivery and change of the services

(1) The website provides the following services:

a. Provide product or service related information and confirm orders;
b. Delivery of ordered products confirmed by the website;
c. Services related to the order and delivery;
d. Timely response and handling of issues raised by relevant users;
e. Other businesses agreed upon on the website.

(2) Due to market changes and various factors that are difficult to control with reasonable business efforts, the website can not promise that the ordered products will be available; if the products ordered by users are out of stock, users and website have the right to cancel the order by the Terms, or otherwise by consensus between the website and users.

(3) The website will do its best to ensure that the price of the goods purchased by the user is consistent with the price published on the website. If mispricing is found, the website will take the following measures:

a. If the wrong price of a commodity is higher than the correct price, the website will sell the goods or services to the user at the lower price;
b. If the wrong price of a product or service is lower than the correct price, the website will contact the user to reach a consensus before delivering the product, or cancel the order and notify the user.

Suspension and termination of services

(1) The user applies to the website for cancellation of the account, after the approval of the website, the website cancels the user account, and the Terms are terminated. However, after the cancellation of the user account, the website is still entitled to:

a. Keep the user's registration information and record of all past transactions;
b. If the user has acted in violation of law or the Terms on the website before the cancellation of the account, the website may still exercise the rights stipulated in the Terms.

(2) In the following cases, the website may unilaterally terminate the Terms by canceling the user account:

a. The website shall have the right to suspend or terminate the services provided to the user if the user violates the relevant provisions of the Terms. After the suspension or termination of the services, if the user is once again registered as a website user, directly or indirectly, or in the name of another person, the website has the right to suspend or terminate the service to the user again;
b. If the website contacts the user through the information provided by the user and finds that the email address filled in by the user at the time of registration does not exist or can not accept the email, the website shall have the right to terminate the services provided to the user if it notifies the user by other contact information (if any) and the user fails to provide a new valid email address within three working days;
c. Once it is found that the contents of the user's registration information are false, the website has the right to terminate the service provided to the user;
d. When the Terms are amended or updated, the website shall have the right to terminate the services provided to the user if the user indicates that he/she does not accept the new service agreement;
e. Other cases where the website considers the services to be terminated.

(3)The website should maintain the normal operation of the whole website in the existing technology, and strive to upgrade and improve the technology so that the user's online transactions can proceed smoothly. If the website needs to suspend the services due to the maintenance, inspection, exchange, communication failure of electronic communication equipment such as computers, the website may suspend or terminate the services after notifying such matters.

(4) If the services can not be provided due to the conversion, cancellation or consolidation of the business category, the website shall notify the user of such matters by the Terms before suspend or terminate the services.

Membership registration

(1) The user shall confirm the contents of the Terms, fill in the true, accurate, complete and effective membership information according to the format provided by the website, and register as a member by accepting the contents of the Terms. If the user agrees to accept the Terms, the Terms will apply to all transactions between us and the user.

(2) For users applying for membership registration as stipulated in the preceding paragraph, the website shall confirm registration as our member in the absence of any of the following.

a. The registered user has lost membership in violation of the Terms in the past. Except that, after 3 years of disqualification, the user applies for registration again;
b. Where the application for registration contains false, missing or erroneous information;
c. A person with limited civil capacity or a person without civil capacity;
d. Application in the name of another person;
e. Application for registration to undermine public order or public interest;
f. Other matters that do not meet our reasonable requirements.

(3) We have the right to retain confirmation of application for registration until such obstruction is lifted.

a. Overloaded service delivery equipment;
b. Technical obstacles;
c. Other circumstances that we reasonably judge to be necessary.

(4) Membership registration is completed based on the confirmation issued by the website to the user.

(5) All user information filled in according to the application registration format is regarded as factual information. Users who do not fill in the true name or actual information will not be protected by law and will have restrictions on the services available.

(6) If the information provided by the member when registering the membership changes, the member shall immediately notify the website by mail or other means or modify the member information on the website in time. If the member fails to notify or notify in time, the loss caused by such changes, the website is not liable for any compensation.

Membership cancellation or disqualification

(1) Members can request cancellation from the website at any time, the website should immediately process the cancellation application.

(2) The website may immediately restrict, suspend or disqualify any of the following.

a. Providing false information when applying for registration;
b. Due to the purchase of products from the website or the enjoyment of other website services, the debts borne by the members are not paid off in time;
c. Hindering others from using website services, or stealing website information, etc., which imperiling the normal operation of the website;
d. Deliberately hindering the operation of services or website, or disturbing the normal order of online transactions;
e. Disseminating network virus causing information communication equipment failure or information damage;
f. Serious violation of the Terms and other rules;
g. Abnormally using the website by taking advantage of electronic communication equipment faults and errors;
h. Improper use of other people's personal information and user account password;
i. Copying, redeveloping or using the information obtained from ellebebe's services for commercial purposes without the written consent of ellebebe;
j. Using websites to engage in acts prohibited by laws and regulations or in violation of public order and good customs

Entry into force of order

(1) The website has the right to refuse to accept the user's purchase application if any of the following occurs.

a. Where the application contains false, missing or erroneous information;
b. Purchased by a person with limited civil capacity or a person without civil capacity and without consent of the guardian;
c. After orders submitted, due to technical reasons and other reasons beyond the control of the website, orders can not be confirmed.

(2) Users agree that the website has the right to withdraw or modify the information if it finds that the information displayed on the website is wrong or out of stock, and has the right to limit the number of goods ordered. The submission of an order by the user means that the user is responsible for the accuracy of the order, receipt address and other information confirmed in his order.

(3) The price of each item displayed on the website includes the tax stipulated by law, and the delivery fee will be charged separately according to the delivery policy published on the website and the delivery method chosen by the user. The website has the right to change the above price and delivery fee information without prior notice.

Method of payment

The website will be dedicated to the development of multi-channel payment methods to meet the payment needs of users, such as payment by online banking service, debit card, credit card etc, payment through "Alipay", payment by exchanging coupons, points and other promotional means provided by the website and other payments.

Delivery

(1) If the delivery date of the product is not otherwise agreed with the user, we will arrange the packing and delivery of the ordered products within 14 days from the date of confirmation of the user's order. The website may take appropriate measures to make users aware of the supply and delivery of the purchased products. In case of a shortage of goods on the website, the user will be notified by the Terms of this agreement, and the delivery shall be separately agreed upon by both parties.

(2) The website should express the delivery method, the bearing of delivery cost at each stage, the delivery period and so on. If delivery can not be made at the agreed time, the website will contact the user and negotiate with the user to resolve the follow-up matter.

(3) When special cases occur, ellebebe may change the delivery date after the website announcement.

Order revocation

(1) The user has the right to cancel the order if:

a. Agreed upon by the user and website;
b. The goods ordered by the user are out of stock;
c. The price of the goods published on the website changes or is wrong, and the user notifies the website before shipment.

(2) The website can cancel the order if:

a. Agreed upon by the website and user;
b. The commodity information displayed on the website is wrong or out of stock;
c. The user order information is wrong or the order quantity exceeds the website stock quantity.

(3)The website can also cancel the order if:

a. Due to force majeure, failure of website system or third party attack, and other cases beyond the control of the website, the website believes to be necessary to cancel the order;
b. The user's ordering behavior does not conform to the principle of fairness or good faith (for example, a user repeatedly rejects the delivered orders without any reason);
c. Other cases where user orders can be canceled according to various rules that have been published or may be published or updated in the future.

Result of order revocation

(1) In case of failure to provide users with the purchased products, the website shall immediately inform the users of the refund and other matters. If the payment for goods has been received, the refund shall be completed or the necessary measures shall be taken within 7 working days after the agreed refund date. If special cases occur, it can be postponed.

(2) The website shall return the collected payment within 7 working days from the date of obtaining the returned product from the user after deducting the relevant fees by the Terms. If special cases occur, it can be postponed.

(3) When the website returns the above payment, if the user uses the settlement method such as a credit card to pay, the user shall immediately urge such payment service provider to assist in the timely processing of the payment.

4) Unless otherwise specified in the Terms and laws and regulations, the delivery fee and bank service charge shall be borne by the user if the user refuses to accept or requests for return, and the payment for goods shall be refunded after the product is confirmed to have been returned.

(5) If skin allergy occurs to the user, the return fee shall be borne by the website, but the user shall complete the return within 30 days after receiving the product. In this case, the user should attach the certificate issued by the municipal first-class hospital which proves that the allergy is caused by using the product purchased from the website, and the diagnosis cost shall be borne by the website.

(6) All users who ask for return and exchange of goods shall return the free promotion samples and gifts when returning the purchased products. If the users have used such products, the website will pay the balance after deducting the corresponding fees.

Personal information protection

Please read the website's privacy statement carefully to understand the privacy policy. The statement applies to visiting the website, or buying goods at the website or using any services provided by the website.
The donated promotional samples and gifts, if the user has used such products, the website will pay the balance after deducting the corresponding fees.

Obligations of website

(1) The website shall not engage in any act prohibited by the Terms or contrary to public order and good customs, and shall strive to provide continuous and stable services by the Terms.

(2) The website shall take necessary protective measures for users’ safe use of website services.

Protection duty on member's account and password

(1) Account and password management responsibility lies with the user.

(2) Members are not allowed to provide account or password to third parties.

(3) When a member finds that the account and password are stolen or used by a third party, he/she shall immediately notify the website and take measures by the principles of the website.

(4) The website is not liable for member losses caused by the breach of item 1 and item 2.

Obligations of users

(1) The user shall not conduct the following acts, otherwise, the website shall have the right to take necessary measures by the Terms and relevant laws and regulations.

a. Providing false information when applying for registration or changing information;
b. Misusing information from others;
c. Changing the information prompted by the website at will;
d. Using information other than the information specified on the website (e.g. software, etc.) for sending or publishing:
e. Infringing intellectual property rights such as copyrights of the website and other third parties;
f. Infringing the reputation of the website and other third parties or hindering the normal operation;
g. Falsely claiming to be the operator, employee or associated person of the website;
h. Collecting or storing personal information of other users without the consent of the website;
i. Publishing distorted, violent information, video, audio and other information violating public order and good customs.

(2) When applying for registration of membership or changing member information, the user shall fill in the relevant information by true name. Those who apply for registration with false or other person’s information shall not claim any rights.

(3) Users shall abide by the provisions of the Terms and other applicable provisions, announcements and other contents of the website as well as relevant laws and regulations, and shall not conduct acts that affect the operation of the website or damage the reputation of the website.

(4) If the user changes the address, contact information, email and other information, the adverse consequences caused by not informing the website in time shall be borne by the user.

(5) Users are not allowed to engage in business activities using website information without prior written permission of the website, and the website is not liable for the consequences of such business activities. If losses occur to the website due to such business activities, the user shall bear the liability for compensation, and the website may take legal measures such as restricting the use of services to such users.

(6) Users are not allowed to make comments on the website as follows:

a. Opposing the basic principles established by the Constitution and inciting, resisting or undermining the Constitution and laws and administrative regulations;
b. Inciting state power, overthrowing the socialist system, inciting or splitting the country and undermining national unity;
c. Damaging the honor and interests of the country;
d. Inciting national hatred, national discrimination and destruction of national unity;
e. Any discrimination against race, sex, religion, region, etc;
f. Fabricating or distorting facts, spreading rumors and disturbing social order;
g. Promoting feudal superstition, cults, obscenity, pornography, gambling, violence, murder, terror or instigation of crimes;
h. Openly insulting others or fabricating facts to slander others or carrying out other malicious attacks;
i. Damaging the credibility of government agency;
j. Other violations of laws and regulations.

(7) Users are prohibited from publishing any form of advertising on the website without the permission of the website.

Relevant responsibilities related to website links

(1) Our website may link to other websites (including text, pictures and video, etc).

(2) Our website is not liable for the products separately provided by the linked website and transactions with its customers.

Ownership and restrictions on the use of intellectual property

(1) The ownership, copyright and all other intellectual property rights that relevant to the results of website production and website information (including but not limited to pictures, text, video, etc.) belong to the website.

(2) The information that is involved in intellectual property rights of the website and obtained by the user through the website shall not be reproduced, sent, published, released or otherwise used for profit purposes or provided to third parties without the permission of the website.

(3) The copyright of the information released by the user on the designated service interface belongs to the user. However, the website can use the information released by such members within a reasonable scope for operation, display, transmission and publicity without the user's prior consent.

(4) If the information released by the user violates the public order and good customs, violates the operation policy of the website or is suspected of infringing the rights and interests of a third party, the website may take appropriate measures such as compulsory deletion.

Provision of information

(1) The website sends all kinds of information needed to provide the service to members by mail or letter or posted on the website.

(2) To improve service or introduce service, the website may request additional personal information from members.

Dispute resolution

(1) The website deals with user's suggestions, opinions and complaints, as well as the proper exercise of the return and exchange system.

(2) The website shall deal with the dissatisfaction and suggestions of users promptly. However, if it can not be dealt with in time, the user shall be immediately informed of the reason and treatment plan.

Limitation of liability and force majeure

(1) To the extent permitted by laws and regulations, the full liability of the website for any damage or economic loss caused by the use of the website service shall not exceed the direct benefit obtained from the goods purchased by the user in connection with the claim. These liability restrictions will apply to the maximum extent permitted by law and will remain in force after the cancellation of the user account.

(1) To the extent permitted by laws and regulations, the full liability of the website for any damage or economic loss caused by the use of the website service shall not exceed the direct benefit obtained from the goods purchased by the user in connection with the claim. These liability restrictions will apply to the maximum extent permitted by law and will remain in force after the cancellation of the user account.

(1) To the extent permitted by laws and regulations, the full liability of the website for any damage or economic loss caused by the use of the website service shall not exceed the direct benefit obtained from the goods purchased by the user in connection with the claim. These liability restrictions will apply to the maximum extent permitted by law and will remain in force after the cancellation of the user account.

Applicable law

The laws and regulations of the People's Republic of China shall apply to the interpretation of the Terms and the disputes arising from the performance of the Terms.